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FAQs

1. Booking & Ticket Information
 
Admission tickets may be purchased online and are subject to availability.
 
Children aged 5 and under are admitted free.
 
Child tickets apply to ages 6-15.
 
Adult tickets apply to ages 16 and over.
 
Prices, inclusions, and operating times may change without notice.
 
2. Children & Supervision
 
Children aged 15 and under must be accompanied by a responsible adult.
 
Parents and caregivers are responsible for the safety and behaviour of children in the park.
 
3. Arrival & Entry
 
Please arrive at least 15 minutes before any scheduled Kiwi Encounter or booked experience.
 
Late arrival may reduce participation time and may not qualify for rescheduling.
 
Follow all staff directions and entry instructions while on site.
 
4. Visitor Conduct & Animal Welfare
 
Strictly no photography or mobile phone use inside the Kiwi House.
 
Please keep noise to a minimum around animal areas.
 
Do not feed, touch, or disturb animals unless instructed by staff.
 
Some areas, talks, or experiences may change for operational, safety, weather, or animal welfare reasons.
 
5. Accessibility & Visitor Information
 
Accessibility information is available in the FAQs and on the website: www.kiwibird.co.nz.
 
Visitors with accessibility requirements are encouraged to contact the park in advance.
 
6. Cancellations, Changes & Refunds
 
A minimum of 48 hours’ notice is required for a full refund on eligible cancellations.
 
Cancellations made with less than 48 hours’ notice may be non-refundable.
 
Kiwi Park reserves the right to amend schedules, encounters, or operations when necessary.
 
7. General Disclaimer
 
This disclosure statement is a summary only and should be read together with the full Terms & Conditions on the Kiwi Park website.
 
By visiting or booking online, guests accept the park’s policies, park rules, and safety instructions.
 
Visitors are responsible for their own personal belongings. 

Visiting our park takes about 1.5 – 2 hours, including Kiwi Encounters (15-20 mins), Conservation Shows (30 mins) and a self-guided audio tour of the park (1 hour).

We have no allocated parking for our visitors.

This page contains all the information you need to know about parking.

Disabled Parking
We have disabled parking at the bottom entrance where you can enter via the service delivery gate. Please phone us if you would like some more information on the location of this entrance.

While we strive to accommodate visitors with various impairments, please note that due to the outdoor terrain, wheelchair users may encounter accessibility limitations within the park.

Important Information

  • Kiwi Park is located on a hillside

  • Pathways are gravel and steep in some areas, we recommend bringing a family member/friend to assist if you are in a wheelchair or have limited mobility. ( 1 caregiver gets complimentary admission)

  • There are mandatory hills to access the Kiwi House

  • Hospital/transport wheelchairs with small wheels not recommended

  • Guests can enjoy the conservation show from the balcony or café area, which is equipped with speakers to ensure clear audio. There is also space in the Conservation Area for wheelchair directly upon entering the show. 

  • We have a map available marking steep areas and the best route to the Kiwi House
  • We have disabled parking at the bottom entrance where you can enter via the service delivery gate. Please phone us if you would like some more information on the location of this entrance.
  • We encourage caregivers to come for a sneak peek to assess the park’s terrain for accessibility suitability. 
     

Supergold members are eligible for a discount which is only available at Guest services.

You can perform ‘first aid’ care for the bird by placing it in a covered cardboard box lined with towels. Leaving it somewhere warm and quiet. Do not feed the bird or give it water until you have spoken to a professional.

We do not have a vet onsite. We recommend Vet ent 03-442 9977 or Remarkable Vets 03-409 2001.

If the bird has severe injuries such as bleeding or a broken bone, phone your local vet.

Once it has been assessed by a vet, they can contact us to arrange rehabilitation.

 

If you find a baby bird that does not have feathers, place it back in its nest. There is a common belief that birds will abandon their chicks if they have been handled, but this is untrue. Birds do not have a good sense of smell, so you won’t leave a scent that will alarm the parents.

Young birds that have just left the nest (also known as fledglings) will sometimes spend time on the ground. They use this time to strengthen their wings and muscles before they can fly.

If you find a fledgling, leave it where you found it.

The best thing you can do is keep your cats or dogs inside until the bird has flown away. If it is on a pathway, such as a road or footpath, scoop it up and move it to the side.

If it has a visible injury, take it to your local vet to check out. Often the vets will get in contact with us after they have dealt with the injuries (we cannot deal with broken bones here at Kiwi Park).

While we aim to provide a safe environment, visitors should remain aware of the following potential hazards:

  • Ponds: Open water can be dangerous, especially for young children.
  • Tripping Hazards: Uneven paths, exposed roots, and rocks may cause falls.
  • Low-Hanging and Fallen Branches: Be cautious of branches and potential tree falls, especially during or after storms.
  • Slippery Surfaces: Wet or mossy ground can become slippery, increasing the chance of slipping.
  • Steep Gravel Paths: Loose gravel on slopes can cause slips or falls.

How can I ensure safety?

  • Supervise Children: Keep children within sight and close at all times.
  • Wear Proper Footwear: Shoes with good grip can help prevent slips.
  • Stick to Designated Paths: Wandering off-trail increases exposure to hazards.

Our Commitment to Safety
We do our best to mitigate and manage risks throughout the park by regularly monitoring hazards and maintaining trails. However, nature is unpredictable, so your awareness and caution are essential to ensure a safe visit.