FAQs

Visiting our park takes about 1.5 – 2 hours, including Kiwi Encounters (15-20 mins), Conservation Shows (30 mins) and a self-guided audio tour of the park (1 hour).

We have no allocated parking for our visitors.

This page contains all the information you need to know about parking.

Disabled Parking
We have disabled parking at the bottom entrance where you can enter via the service delivery gate. Please phone us if you would like some more information on the location of this entrance.

While we strive to accommodate visitors with various impairments, please note that due to the outdoor terrain, wheelchair users may encounter accessibility limitations within the park.

Important Information

• Kiwi Park is located on a hillside

• Pathways are gravel and steep in some areas, we recommend bringing a family member/friend to assist if you are in a wheelchair or have limited mobility. ( 1 caregiver gets complimentary admission)

• There are mandatory hills to access the Kiwi House

• Hospital/transport wheelchairs with small wheels not recommended

• Guests can enjoy the conservation show from the balcony or café area, which is equipped with speakers to ensure clear audio. There is also space in the Conservation Area for wheelchair directly upon entering the show. 

• We have a map available marking steep areas and the best route to the Kiwi House
• We have disabled parking at the bottom entrance where you can enter via the service delivery gate. Please phone us if you would like some more information on the location of this entrance.
• We encourage caregivers to come for a sneak peek to assess the park’s terrain for accessibility suitability. 
   

The Kiwi Park is committed to providing accessibility for all visitors, including those with prams or strollers. While it is an outdoor environment, we have taken measures to accommodate various needs.

Important Information

• The Kiwi Park is located on a hillside.

• Pathways are primarily gravel and may be steep in some areas. We recommend having a family member or friend assist if you are using a pram/stroller

• Please note that there are mandatory hills to access the Kiwi House.

• If you prefer not to navigate the pathways, you can watch the conservation show from the balcony/cafe, where we have speakers available.

• We provide a map that marks steep areas and suggests the best route to the Kiwi House.

We strive to ensure that everyone has an opportunity to enjoy the sights and sounds of New Zealand wildlife at the Kiwi Park.

Supergold members are eligible for a discount which is only available at Guest services.

You can perform ‘first aid’ care for the bird by placing it in a covered cardboard box lined with towels. Leaving it somewhere warm and quiet. Do not feed the bird or give it water until you have spoken to a professional.

We do not have a vet onsite. We recommend Vet ent 03-442 9977 or Remarkable Vets 03-409 2001.

If the bird has severe injuries such as bleeding or a broken bone, phone your local vet.

Once it has been assessed by a vet, they can contact us to arrange rehabilitation.

If you find a baby bird that does not have feathers, place it back in its nest. There is a common belief that birds will abandon their chicks if they have been handled, but this is untrue. Birds do not have a good sense of smell, so you won’t leave a scent that will alarm the parents.

Young birds that have just left the nest (also known as fledglings) will sometimes spend time on the ground. They use this time to strengthen their wings and muscles before they can fly.

If you find a fledgling, leave it where you found it.

The best thing you can do is keep your cats or dogs inside until the bird has flown away. If it is on a pathway, such as a road or footpath, scoop it up and move it to the side.

If it has a visible injury, take it to your local vet to check out. Often the vets will get in contact with us after they have dealt with the injuries (we cannot deal with broken bones here at Kiwi Park).

Here at the Kiwi Park we are dedicated to helping you take every opportunity to enjoy the experiences we offer in a safe manner. With this in mind, we have carefully considered how we operate and how we reduce the potential spread of COVID-19.

Our commitment to you

We have intensified daily disinfecting of high-touch points such as handrails, door handles, point-of-sale equipment and countertops.

• Kiwi Park has put in place the government-recommended precautions published online at covid19.govt.nz.

• We have implemented increased hygiene measures across our experiences and encourage social distancing where possible to reduce the risk of transmission.

• All staff are encouraged to be vaccinated against COVID-19, including recommended boosters.

• We have a dedicated internal COVID-19 team to provide expert guidance and information.

How to protect yourself and others from COVID-19

• Please stay at home if you are unwell or have any COVID symptoms.

• Remain at home if you are self-isolating as a confirmed case or a household contact, as per government guidelines.

• When visiting, you accept that even though we have taken appropriate precautions, you are still at risk of getting COVID-19.

• Please familiarize yourself with government guidelines about protecting yourself and others from COVID-19 and follow them. See covid19.govt.nz.

If you cannot travel because you are directly impacted by COVID-19, you will be offered the option to reschedule your visit, or a refund.

If you have any questions or concerns, please get in touch with our team

Tel: +64 3 4428059 (within NZ)

Email:

While we aim to provide a safe environment, visitors should remain aware of the following potential hazards:

• Ponds: Open water can be dangerous, especially for young children.
• Tripping Hazards: Uneven paths, exposed roots, and rocks may cause falls.
• Low-Hanging and Fallen Branches: Be cautious of branches and potential tree falls, especially during or after storms.
• Slippery Surfaces: Wet or mossy ground can become slippery, increasing the chance of slipping.
• Steep Gravel Paths: Loose gravel on slopes can cause slips or falls.

How can I ensure safety?

• Supervise Children: Keep children within sight and close at all times.
• Wear Proper Footwear: Shoes with good grip can help prevent slips.
• Stick to Designated Paths: Wandering off-trail increases exposure to hazards.

Our Commitment to Safety
We do our best to mitigate and manage risks throughout the park by regularly monitoring hazards and maintaining trails. However, nature is unpredictable, so your awareness and caution are essential to ensure a safe visit.